Support / Frequently Asked Questions

You can place an order directly on the website, by email (comenzi@green-print.ro), or by phone at 0728350300 (between 09:30 and 16:30).

For orders placed before 2:00 PM, the order will arrive the next day. For orders placed after 2:00 PM, the order may be delayed by one more day.

When the order has been shipped, you will receive an email containing all the necessary information. There you will also find the AWB number and the link where you can track the shipment step by step

Payment by card, bank transfer, or cash on delivery to the courier. Follow the instructions on the order completion page.

Fan Courier for parcels and Pallex for pallets.

Place the order and you can pick it up within 2-3 hours from placing it as long as you fit within the pickup schedule 09:30 - 16:30 (Monday - Friday).

See the Contact section to locate our warehouse.

Use this text to answer questions in as much detail as possible for your customers.

You can send us a message using the form on the contact page or you can contact us by phone or on Whatsapp at 0728350300 to speak with one of our operators. Then the products must be brought to the headquarters or sent by courier via our returns platform.

You can send us some photos by email or on Whatsapp at 0728350300 and briefly explain the situation, and the support team will find the best solution to resolve the unpleasant issue.

You can see all the orders placed on our website in the order history section.

Call 0728350300 or send an email to office@green-print.ro and we will do our best to answer your question.