Support / Frequently Asked Questions

Below you have a list of common questions that can help you if you need a quick answer.

Who is Green Print?

Green Print is the main importer and supplier of blank materials for sublimation and customization in Romania, active since 2013.

How can I place an order?

You can place an order directly on the website, by email (comenzi@green-print.ro), or by phone at 0728350300 (between 09:30 and 16:30).

How long will it take for my order to arrive?

For orders placed before 15:00, the order will arrive the next day. For orders placed after 15:00, the order may be delayed by one more day.

When the order has been shipped, you will receive an email containing all the necessary information. There you will also find the AWB number and the link where you can track the shipment step by step.

What payment options do I have?

Payment by card, bank transfer, or cash on delivery to the courier. Follow the instructions on the order completion page.

Which courier is the order sent with?

You can choose between DPD or Fan Courier for parcels. If the order is large, we can use Pallex for pallets.

I want to pick up the order from the office. How do I proceed?

Place your order and you can pick it up within 2-3 hours after placing it, as long as you are within the pickup schedule 09:30 - 16:30 (Monday - Friday).

See the Contact page section to locate our warehouse.

Where can I find the invoice?

You can find the invoice in the email you used to register or in your customer account under the Order History section.

How can I return a product?

You can send us a message via chat directly on the page or contact us by phone or on Whatsapp at 0728350300 to speak with one of our operators. Then, the products must be brought to our office or sent by courier. You can easily create an AWB directly on our returns platform.

I received damaged products! What should I do?

You can send us some photos by email or on Whatsapp at 0728350300 and briefly explain the situation, and our support colleagues will find the best solution to resolve the unpleasant issue.

I want to see my old orders. Where can I find them?

You can view all orders placed on our website in the order history.

Did you not find the answer to your question?

Call 0728350300 or send an email to office@green-print.ro and we will do our best to answer your question.